Refund policy

We will make the refund as soon as we receive the proof of shipment of the package, you do not have to wait for us to receive the item.

We commit ourselves, at your choice, to refund you or to exchange you the products apparently defective or not corresponding to your order within 30 days. The products must be returned to us in the state in which you received them with all the elements (accessories, packaging...). In any case, you benefit from the legal guarantees of conformity of the good to the contract and the hidden defects and this in accordance with the legal provisions specified in our terms and service.


Allow about 3 to 5 business days for the money to be returned to your account after refund. If you ordered through Paypal, it is immediate.

The request for refund must be made to the following address: refund@branelostore.com


Return address:

13021 Leffingwell Rd,

Santa Fe Springs, 

Attn :Anson(82342ERS)

CA 90670

United States