A confirmation email has been sent to you by email, and sometimes the confirmation email may arrive in your (spam mail). We therefore recommend you to check this section before sending us an email.

In case of problem please contact us at: contact@branelostore.com

In order to process your request as quickly as possible, the following information will be requested:

- Subject of the email: About my order

We usually respond within 1-2 business days.

- Subject of the email : I wish to cancel my order

- With your order number

If your package has already been shipped, we cannot process it until you receive your order.

We usually respond within 24/48 hours

To track the status of your order we invite you to go to the "Order Tracking" page and enter the following information:

1. order number

2. The email address associated with your order

To go to this page, simply click here.

To obtain additional information on the follow-up of your order, do not hesitate to contact us at the address: contact@branelostore.com

A shipping confirmation email with your tracking number will be sent to you within a few days of your purchase.

Please check your spam mail if you think you did not receive it.

Our orders are shipped within 2 working days following the purchase in United Kingdom.

Delivery takes an average of 7 to 12 days in very exceptional cases (COVID, strikes or others...)

If you have encountered a problem with your order and it does not match the color or size of your order, please contact our customer service at the following address: contact@branelostore.com

- Subject of the email: Exchange request

- Your order number

Our store ships products every day to United Kingdom only.

We offer our customers a 30-day money back guarantee in case of unsatisfied customers.

The refund request must be made to the following address: refund@branelostore.com

🔒 Our site is 100% secure, all transactions are secured and encrypted with SSL protocol. Our HTTPS server guarantees your protection and all your personal data.

You can contact us through our contact page! We will be happy to assist you.

Customer support

+44 161 818 229

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